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PEARL CHAUFFEUR DRIVE TERMS AND CONDITIONS:

At Pearl Chauffeur Drive, we pride ourselves on delivering an exceptional chauffeur experience tailored to your needs.

All business between clients and Pearl Chauffeur Drive Ltd is a transaction based on the terms and conditions defined here (on this website). When any client places an order, the assumption is that the client agrees to all the terms and conditions defined here (on this website).

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1. Purchase of Services:

  • By placing an order through our website, phone, or email, you agree that you are legally capable of entering into binding contracts and are at least over 18 years old.

  • We only accept direct booking(s) requests from our clients for chauffeur-driven travel. Our chauffeurs are not licensed nor authorised to accept bookings. The client(s) is kindly advised to only place reservations through our website booking form, via email or WhatsApp.

  • The contract for all bookings is between Pearl Chauffeur Drive Ltd and the client (i.e. an agent, the company, a passenger, or a person booking and paying for the transportation service).

  • Pearl Chauffeur Drive Ltd only accepts payments directly from clients. Our chauffeurs do not handle payments.

  • Pearl Chauffeur Drive Ltd oversees accepting bookings and providing transportation services or any liability arising from the transportation services.

  • Pearl Chauffeur Drive Ltd. reserves the right to cancel any booking(s) with a client or passenger. All bookings/reservations are subject to availability. In the event of a cancellation, Pearl Chauffeur Drive Ltd. will notify the client(s) via email, phone, or text.

2. Bookings:

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  • The Pearl Chauffeur Drive bookings team will try to assist their clients 24/7. We will strive to always exceed all expectations, but 24-hour notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in GBP, with hiring starting at the pickup point (A) and finishing at the drop-off point (B), except those hires to or from various airports or those subject to a fixed charge.

  • To obtain a quote or make a booking through our booking form, you must provide us with your full contact details, including your full name, contact number, and email address. Failing to do so, Pearl Chauffeur Drive cannot assist you further.

  • Pearl Chauffeur Drive requests a minimum of 24 hours’ notice for any bookings; if you would like to book a car with less than 24 hours’ notice – Please message us on WhatsApp number: +442071268383 subject to availability we will do our best to accommodate your needs.

  • All bookings for public and bank holidays like Easter, Christmas Eve or Day, Boxing Day or New Year’s Eve or Day, are subject to 50% additional charges. 

  • All bookings scheduled into or driving through the C Charge Zone during operating hours will incur a £15.00 flat fee, which goes to TfL.

3. Single and Return Journeys:

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  • All return or subsequent journeys on the same day are subject to waiting time charges if they are within 4 hours. If the return journey is scheduled within more than 4 hours, no waiting time charges apply; however, the return journey may be completed by a different driver, additional running charge may be applied depends on locations.

  • All returned journeys booked on the same day for sports events such as Wimbledon Tennis, Ascot, Rugby, or Football will be charged a waiting time from drop-off to pick-up plus car park charges. Single journeys from or to sports events such as above or concerts in O2 or Wembley may accrue additional charges.

4. Waiting Time:

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All quotes for journeys picking up from a flight into a UK international airport include 45 minutes of complimentary waiting time. Pick-ups from private FBOs include 30 minutes from the scheduled pick-up time. All other journeys include 15 minutes of complimentary waiting time. After the complimentary waiting time for all journeys, a charge calculated in 15-minute increments will be applied to the provided debit or credit card when the booking is made. Or ‘We reserve the right to charge to any credit or debit card provided at the time of booking.’

5. Payments:

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  • All bookings are required to be prepaid or arranged before booking time commences. For non-corporate bookings, we strongly recommend card payments as the preferred method. We accept card payments through our secure payment link or card readers, providing convenience and peace of mind. The credit or debit card you provide when making the booking will be charged for any additional charges, e.g. extra waiting time and parking charges. 

  • We accept all major debit and credit cards (Visa and Mastercard 1.69% surcharge), Amex (2.50% surcharge), However, card charges are non-refundable for booking cancellations. If a customer encounters any issues with card payments, we can accept Bank transfer. However, we kindly ask customers to inform the Pearl Chauffeur Drive Team in such situations. Kindly note that cash payments are not accepted in the car. Bank transfer from personal or business account maybe be accepted only if the account holder is the individual person who is booking the service 24 hours prior to the booking service begins.

  • Vat: All online quoted prices are subject to 20% VAT to be added to final total price.

  • Extra Stop charge: £20 + VAT charge applies to any stops on the way to drop off or pick up location to pick up another passenger or an item. A 15-minute grace period is allowed at stops.

6. Cancellation and Refund Policy:

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  • For all bookings (excluding wedding-related bookings), Pearl Chauffeur Drive must make and acknowledge cancellations or amendments during office hours. Otherwise, Pearl Chauffeur Drive reserves the right to charge the client for the full amount. This also applies to bookings made within 12 hours of the pickup time.

  • For all wedding-related bookings, 10-15 days’ notice must be provided for booking and 7 days notice to cancel them.

  • If wedding-related bookings cancellations are made within 7 days, 50% of the booking fee will be charged.

  • The total amount will be charged if wedding-related bookings cancellations are made less than 48 hours after the booking date.

  • One-way journey(s) within London (excluding airport transfers) are subject to a 12-hour free cancellation or amendment policy.

  • Hourly bookings within London are subject to a strictly 24-hour free cancellation or amendment policy.

  • Airport or private charter transfers are subject to a strictly 24-hour free cancellation or amendment policy.

  • All bookings scheduled from or out of London are strictly subject to a 48-hour cancellation or amendment policy.

  • All bookings scheduled to or from events are strictly subject to a 48-hour cancellation or amendment policy.

  • Booking amendments made less than 2 hours for the same or different date minimum fare for the relevant vehicle will be applied. Mercedes S/V/E classes £120.00 plus Vat, SUV’s £180.00 plus Vat.

  • If the customer cancels the booking(s) once the hire has commenced, a 100 % fee will apply.

  • Prestige SUV Vehicle such as Range Rover is subject to a strictly 48-hour free cancellation or amendment policy. If the customer cancels the service within 48 hours from the start of the hire period, 100% of all monies paid will be non-refundable.

7. Multi Days and Multi-Car Bookings:

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  • For bookings involving two or more vehicles in one day or one vehicle for multi-day hire or two or more bookings on different days, the following cancellation or amendment fees will apply:

  • On big events for multiple cars hire minimum of 10 to 15 days advance booking is required for preparation.

  • Less than 7 days and more than 48 hours notice a 50% cancellation charge for each vehicle.

  • Less than 48 hours notice 100% cancellation fee will be charged.

8. No-Show Policy:

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If the customer fails to show up at the designated location and time for which a reservation has been made and a confirmation has been sent, all monies paid will be non-refundable.

9. Chauffeurs and Cars:

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Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not the shortest. Or – ‘unless a specific route is requested when hiring. A reasonable amount of ordinary passenger luggage is allowed, but luggage that, in the opinion of the chauffeur, amounts to an excessive weight will not be carried. We reserve the right to refuse to carry luggage that, in the opinion of the chauffeur, is excessively bulky or heavy.

10. Fitness to Travel:

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Any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or other passengers will be refused travel.

11. Child Seats:

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Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged £30 + VAT per seat. We will always aim to satisfy such requests, but failure to do so will not constitute a breach of contract. If you wish to use your own child seat, you will be responsible for installing it safely and removing it at your destination. You must also avoid damaging the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this.

12. Animal Policy:

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Only guide and hearing dogs are allowed without prior written agreement. Additional charges may apply for other animals.

13. Missed Flights:

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We are not responsible for paying for any missed flights. We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under a contract caused by an event beyond our control. An event beyond Our Control is defined as any act or event beyond our reasonable control, including rebellion, Storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation, traffic delays, tyre punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts. If an Event beyond our control takes place that affects the performance of our obligations under a contract:

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  • we will contact you as soon as possible to notify you.

  • our obligations under a Contract will be suspended, and the time for the performance of our obligations will be extended for the duration of the event beyond our control.

 

Please note: In the event of vehicle(s) breakdown, punctures, or accidents, we will do our best to finish the journey with another chauffeur, but unfortunately, we cannot guarantee on-time arrival.

14. Insurance Coverage:

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Pearl Chauffeur Drive vehicles and subcontracted vehicles are fully insured for passenger and third-party claims. However, customer properties are carried at their own risk.

15. Seat Belt Liability:

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The Highway Code requires seat belt use. Non-compliance releases Pearl Chauffeur Drive from liability in case of accidents. ​

16. Luggage & Personal Items Liability:

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Passengers are responsible for ensuring their belongings are loaded/unloaded. Pearl Chauffeur Drive isn’t liable for loss or damage of items not loaded/unloaded. However unloaded belongings could be posted or delivered, and extra charges may apply to owner in advance.

17. Damage to Vehicles:

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If the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting, repair charge, or any loss of earnings for that chauffeur or vehicle will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.

18. Complaints

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In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and usually reply within 28 days.

19. Zero Tolerance Policy

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We have a zero-tolerance policy against harassment, discrimination, and rudeness, either verbally or in writing, against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers immediately. Full money paid for goods and services won’t be refundable.

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