Privacy Policy

At Pearl Chauffeur Drive, we recognise that privacy, discretion and confidentiality are fundamental to the service we provide.

We are committed to protecting the personal information entrusted to us by our clients, passengers, corporate partners, hotels, concierge partners and representatives.

This Privacy Policy explains how Pearl Chauffeur Drive Ltd collects, uses, stores and protects personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For further information regarding data protection obligations, please refer to:

 

UK Information Commissioner's Office (ICO):
https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/

European Union GDPR information:
https://commission.europa.eu/law/law-topic/data-protection/data-protection-eu_en

 

1. Data Controller

 

Pearl Chauffeur Drive Ltd is the organisation responsible for managing and protecting your personal information.

For privacy-related enquiries, please contact:

Email:
info@pearlchauffeurdrive.co.uk

 

2. Information We Collect

 

To provide a safe, efficient and personalised chauffeur service, we may collect and process information including:

Personal Information

• Full name;

• Contact details;

• Email address;

• Telephone number;

• Billing information;

• Payment details;

• Booking history;

• Communication records.

 

Journey Information

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To provide chauffeur services, we may collect:

• Pickup and destination addresses;

• Travel dates and times;

• Flight details;

• Passenger information;

• Vehicle requirements;

• Special requests;

• Luggage requirements.

 

Corporate & Representative Bookings

 

Where bookings are made by:

• companies;

• executive assistants;

• hotels;

• concierge providers;

• travel managers;

• private offices;

we may process information relating to passengers and authorised representatives necessary to complete the reservation.

 

3. Confidential Travel Information

 

Pearl Chauffeur Drive understands that some journeys require a higher level of discretion.  This may include services provided for:

• corporate executives;

• government representatives;

• diplomatic personnel;

• embassy-related travel;

• private family offices;

• high-profile individuals;

• confidential business movements.

 

Passenger details, itineraries, addresses, schedules and travel arrangements are treated as confidential information.

Such information is only accessed by authorised personnel and is used strictly for operational purposes required to provide the chauffeur service.  We do not disclose client travel information to third parties unless:

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• required to fulfil the booking;

• required by law;

• necessary for safety or operational reasons;

• authorised by the client.

 

4. How We Use Your Information

 

Personal information may be used to:

• Process and manage chauffeur reservations;

• Provide transportation services;

• Allocate suitable vehicles and chauffeurs;

• Communicate booking confirmations and updates;

• Process payments;

• Respond to enquiries;

• Improve our services;

• Maintain operational and security standards;

• Meet legal and regulatory requirements.

We only collect and use information that is necessary for providing our services.

 

5. Sharing Personal Information

 

Pearl Chauffeur Drive does not sell, rent or trade personal information.  Information may only be shared with trusted parties where necessary to deliver the requested service, including:

• authorised chauffeurs;

• operational partners;

• payment providers;

• technology providers supporting our services;

• legal or regulatory authorities where required.

All service partners are expected to maintain appropriate confidentiality and data protection standards.

 

6. Chauffeur Confidentiality Commitment

 

Pearl Chauffeur Drive expects all chauffeurs and operational representatives to maintain strict professional confidentiality.  Chauffeurs are not permitted to:

• disclose passenger identities;

• share journey details;

• photograph passengers or vehicles for publicity;

• discuss client movements;

• publish information relating to journeys.

Discretion is an essential part of our chauffeur service.

 

7. Payment Information Security

 

Payments are processed through secure payment providers. Pearl Chauffeur Drive does not store complete payment card details.

Payment information is handled securely in accordance with applicable financial and data protection requirements.

 

8. Data Security

 

Pearl Chauffeur Drive takes appropriate technical and organisational measures to protect personal information against:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction.

Access to client information is restricted to authorised individuals who require it for legitimate business purposes.

 

9. Data Retention

 

Personal information is retained only for as long as necessary to:

• provide services;

• maintain business records;

• comply with legal and accounting requirements;

• resolve disputes;

• protect our legitimate business interests.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

 

10. Your Data Protection Rights

 

Under applicable data protection laws, you may have the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of personal information where applicable;

• object to certain processing activities;

• request restriction of processing;

• withdraw consent where processing is based on consent.

 Requests should be submitted to:

 info@pearlchauffeurdrive.co.uk

 We may require verification of identity before processing requests.

 

11. Cookies & Website Information

 

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and improve user experience.  Visitors may manage cookie preferences through their browser settings.

 

12. Marketing Communications

 

Pearl Chauffeur Drive may occasionally provide information about services, updates or company news.  Marketing communications will only be sent where permitted by applicable laws. You may request to stop receiving marketing communications at any time.

Your personal information will never be sold or shared for marketing purposes.

 

13. International Clients

 

Pearl Chauffeur Drive welcomes clients travelling internationally. Where clients are based outside the United Kingdom, we aim to handle personal information in accordance with applicable UK and European data protection standards.

 

14. Changes to This Privacy Policy

 

Pearl Chauffeur Drive may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices.  The latest version will always be available on our website.

 

15. Contact Us

 

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact:

Pearl Chauffeur Drive Ltd

Email:
info@pearlchauffeurdrive.co.uk

We are committed to protecting your privacy and providing a chauffeur service built on professionalism, trust and discretion.